His Vet Gave Cooper Weeks. Cooper Got 18 More Months. · Get Joy
Founder's Letter

A Personal Letter From Tom Arrix · Founder & CEO

His vet gave Cooper
weeks to live.
He got 18 more months.

What a dog dad did when he refused to accept a terminal diagnosis, the two years that followed, and what he built because of them.

Tom Arrix
Tom Arrix
Founder & CEO, Get Joy · Canine Nutrition · Personal Account
Tom Arrix with Cooper, the Golden Retriever who started all of this.

Cooper, the Golden Retriever who started all of this.

01
The Story

The day the vet gave us
a number I refused to accept.

In late 2018, I sat in a vet's office with my Golden Retriever Cooper and heard a word I wasn't prepared for. Lymphoma.

The vet was kind and thorough. She told me what the timelines typically looked like, what the options were, what to expect. And I drove home with Cooper in the back seat, that particular way he had of resting his chin on the center console, just to be close, and I made one decision.

I wasn't going to wait.

Cooper resting his chin on the center console of the car, the way he always did just to be close

I started calling everyone I could find, vet nutritionists, PhD animal scientists, people who'd spent careers studying what actually determines how long a dog lives. I had no background in any of it. I wasn't a scientist. I was just a dog dad who ran out of options and went looking.

What they all kept coming back to was the same framework.

What the research kept returning to

Three things determine how long, and how well, a dog lives.

Genetics. The hand you're dealt. Nothing changes it.

Environment. Stress, toxins, activity. Some control, but limited.

Nutrition. Every single thing in that bowl, every single day, for the rest of their life. The one pillar you have complete control over.

I couldn't change Cooper's genetics. I couldn't control everything in his environment. But I could control what went in his bowl. So I went as deep as I could on that one thing, deeper than I'd ever gone on anything.

What I found, over two years of research, testing, and a lot of failed attempts, led me to build something I couldn't find anywhere else.

"If I could go back and change what I fed Cooper his whole life, I would."

Tom Arrix, Founder & CEO

I looked everywhere. What Cooper needed didn't exist. So I built it. That's what Get Joy is.

02
The Discovery

I had a counter full of bottles.
And I was fighting the wrong problem.

What I was trying. What wasn't working. The conversation that changed everything.

I'd buy the best freeze-dried raw I could find, premium, expensive, clean label, quality sourcing. And then I'd add to it. Probiotic supplements. Digestive enzyme powder. Prebiotic fiber. Hip and joint support. Fish oil. Skin and coat. I was building this protocol, twice a day, Cooper's ritual.

And it helped. For a while.

Then it would plateau. Stools would tighten up, then soften again. Energy would lift, then settle back. I kept adjusting, different brands, higher doses, different strains. I had this counter in my kitchen that looked like a pharmacy. Bottles lined up. Some half-empty, some barely started. I was spending somewhere between three and four hundred dollars a month on supplements alone, on top of the food.

I was fortunate enough to be able to do that. Most dog owners aren't. And I knew that even as I was doing it.

Tom's hand holding a palmful of dog supplements with multiple pet supplement bottles scattered on the counter behind him

The protocol Tom was running before he understood what the actual problem was.

Here's what the protocol actually cost. Each one felt necessary at the time.

What I was buying for Cooper Monthly cost
Probiotic supplement
"Cooper's gut needed live bacteria. This was my starting point."
$40–55/mo
Hip & Joint supplement
"Lymphoma puts stress on the whole body. I wanted his joints supported."
$40–60/mo
Fish oil / Omega-3
"Every protocol I read mentioned inflammation. This was supposed to help."
$25–40/mo
Digestive enzyme supplement
"Without enzymes, food doesn't break down properly. I added this when his digestion kept struggling."
$30–45/mo
Skin & coat supplement
"His coat was dulling. I thought it was the disease. It was the food."
$25–40/mo
Daily multivitamin
"I was trying to cover every gap I didn't know existed yet."
$20–35/mo
Dental & breath support
"Bad breath was one of his first symptoms. I kept trying to address it separately."
$20–35/mo
The full protocol, bought separately ~$340/mo
Get Joy subscription (regular price) ~$92/mo
Tom Arrix
Founder's Trial Offer
Tom Arrix, Founder & CEO

"One bag. Two weeks. See what changes in your dog. That's all I'm asking." — $39.99 + free shipping

Annual savings: $2,900+ per year
when switching to Get Joy full subscription

Supplement prices based on average retail cost of leading branded products at standard dosages. Get Joy subscription reflects average recurring subscriber order value. Individual prices may vary.

I was on a call with a food scientist I'd been working with for a few months. I was walking him through the protocol, what I was adding, what was helping, why I thought it was plateauing. And he stopped me and asked a question I hadn't thought to ask:

"Have you looked at what temperature your freeze-dried raw is being processed at?"

I hadn't. I'd looked at ingredients. I'd looked at protein sources and sourcing and labels. But not the process temperature.

Most freeze-dried raw on the market, including the premium brands, the expensive ones, uses a kill step that runs between 160 and 180°F. That temperature matters because of one number: 118°F.

That's where it starts. Above 118°F, digestive enzymes begin to break down, lipase, protease, amylase, the compounds that make digestion work. The beneficial bacteria that should be colonizing your dog's gut microbiome die above 115 to 120°F. The prebiotic compounds that feed those bacteria? Eliminated in the same process.

The food I'd been buying, and the probiotic supplements I'd been adding to it, was arriving in Cooper's gut in a state the vet nutritionists call sterile. Enzymatically dead. The supplements I'd been adding were alive, briefly. But the food they were landing on had already destroyed the environment they needed to work in. I was fighting the process. And the process was winning every time.

What I finally understood

The problem wasn't ingredient quality. You can have perfect ingredients and arrive in the gut with nothing alive.

No supplement sprinkled on top can fix a food that arrives gut-dead. You have to solve it in the process.

Format Process Temp What Reaches the Gut
Standard & Premium Kibble 250–300°F+ Enzymes dead. Microbiome absent.
"Gently Cooked" Fresh 300–375°F environment "Gentle" is a texture description, not a biology term.
Most Freeze-Dried Raw 160–180°F (kill step) Better format. Still crosses the damage threshold.
Get Joy Freeze-Dried Raw Capped at 125°F Enzymes intact. Probiotics viable. Gut-ready.
Tom Arrix on the production floor, hands-on with every batch
Get Joy team hand-mixing fresh whole ingredients
Precision vegetable processing at the Get Joy facility
Fresh ingredients prepared daily at Get Joy
03
The Build

I stopped trying to supplement
my way out of the problem.

I went back to the food scientists with a different question. Not "what supplement fixes this?" but "what would a food look like if it was designed around the gut system from the beginning?"

The answer took two years. It required three things present and intact simultaneously: the dietary compounds beneficial bacteria need to establish (prebiotics), the bacteria themselves alive in concentrations that matter (3 billion CFU per pound, because the process never crossed the temperature that kills them), and the conditions for those bacteria to produce the short-chain fatty acids that feed the gut lining and regulate inflammation throughout the body.

That output is what shows up as coat, energy, and digestion that actually holds. We called it Belly Biotics™. It's built into the food because the process was cold enough to keep it alive.

I was lucky. I had the resources to spend $300 a month on individual supplements, to consult food scientists, to test and iterate for two years. Most people can't do that. So the goal when I built Get Joy was to make all of it unnecessary. The complete system, in one product, at a fraction of what the protocol costs separately.

Freeze-dried at −40°F · No heat at any stage
Sub-zero sublimation. Moisture removed without crossing the damage threshold. What's formulated is what reaches the bowl.
97% nutrient retention
Enzymes intact. Living compounds preserved. The nutritional profile you're paying for actually arrives.
Belly Biotics™, pre + pro + postbiotics built in
3 billion CFU per pound. The complete gut architecture, alive, because the process never destroyed it. Exclusive to Get Joy.
Competitive Inhibition kill step
No HPP. No irradiation. No acidifiers. No heat. Good bacteria outcompete bad bacteria. Biology, not shortcuts.
Shelf-stable · Ships direct
No freezer, no thawing, no handling protocols. Raw aroma preserved, dogs that have refused other options consistently accept it on the first try.

What keeping the process this cold actually produces, in numbers your dog's body can use:

125°F
Process temperature
Low enough that the good bacteria, enzymes, and nutrients stay alive all the way to your dog's bowl. Most brands run 50°F hotter.
3 Billion
Live probiotics per pound
Gut bacteria that actually survive to colonize your dog's microbiome. Most heat-processed food arrives with none.
97%
Nutrients retained
Of what's in the formula actually reaches the bowl. Every vitamin, enzyme, and gut compound — intact. Not destroyed in processing.
Cooper, during the 18 months we weren't supposed to have.

Cooper, during the 18 months we weren't supposed to have.

04
The Proof

18 more months than
anyone thought possible.
Here's what changed in his bowl.

The vet gave Cooper weeks. He got 18 more months. I want to be precise about what happened in that time.

The digestion stabilized in the first two weeks after the switch. The coat his vet noticed before I'd mentioned changing his food. The morning maybe six weeks in when Cooper ran ahead of me on a walk, just for a moment, and I stood there on the path and didn't move for probably thirty seconds.

I am not telling you the food did this. I won't make that claim and you shouldn't trust anyone who would. What I'll tell you is what I watched, day after day, for 18 months I wasn't supposed to have.

I don't know exactly why we got that time. The food. The love. The extra walks I took every day because I knew enough not to waste any of them. Probably everything, together.

What I know is what changed in that bowl. And I built a company around it because I couldn't live with the idea that other dogs were still eating what I'd been feeding Cooper before I understood any of this.

"I built this in Cooper's name. He gave me 18 more months than I should have had. I want other dogs to get those months too."

Tom Arrix, Founder & CEO

What customers typically notice, and when:

Days
3–5
Digestion changes first
Stool consistency, frequency, odor. The gut microbiome beginning to shift, the earliest visible signal that the architecture is working.
Weeks
2–3
Energy & appetite
Dogs that were disinterested in meals start showing up for them. Picky eaters, whose refusals were often gut signaling, not preference, typically accept it from the first bowl.
Day
30
Coat & skin
The downstream effects of postbiotic production, showing up visibly in the coat and skin your vet would notice at a checkup. Most owners see this before anything else.
05
Before You Move On

You've already done more
than most dog owners ever will.

You read labels for yourself. You've thought about what processing does to food over time, not just ingredients, but what survives the process. You've made deliberate choices, not perfect ones, because you believe it matters over years.

The gap between that standard and what goes in your dog's bowl every single day, that's what Get Joy was built to close.

Get Joy costs less per day than the fresh-cooked subscription brands. It costs significantly less than a single vet visit for the skin issues, the chronic digestion problems, the inflammation that compounds quietly over years. The math most dog owners never do isn't the price of the bag. It's the cost of the vet visits they could have avoided.

Every bag carries a bit of Cooper's perseverance. The same stubbornness that refused to give up is what this food was built on.

From Tom Arrix · Founder & CEO, Get Joy · Founder's Trial Offer

I want to get this into the hands
of every dog owner who cares
enough to read this far.

You've read the whole story. You understand what the process temperature means, why the supplement protocol I was running couldn't fix the root problem, and what Belly Biotics™ does that buying each piece separately never could.

I've set up a trial offer through this page, the best terms I make available anywhere. Not because I need another sale. Because I genuinely believe that if you try this for two weeks, you'll understand exactly why I spent two years building it.

Cooper got 18 more months than he was supposed to have. That's not a marketing line. That's just what happened. Try the food. Watch what changes in your dog. Then decide.

Tom
Tom Arrix · Founder & CEO, Get Joy · Built this in Cooper's name
Get Joy

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Replaces 9 Supplements · A $115/mo Value

Probiotics. Gut health. A shinier coat. Most owners are buying all of it separately. Get Joy has Belly Biotics™, Salmon Oil, and Pumpkin built in. Real food that replaces the stack.

Get Joy Freeze Dried Raw
  • Freeze-dried at -40°F: no heat applied, 97% nutrient retention, beneficial bacteria survive to the bowl
  • Belly Biotics™: complete pre, pro + postbiotic system, exclusive to Get Joy, built in not added after
  • Postbiotics produce butyrate, maintaining gut lining integrity, addresses inflammation at the source
  • Shelf-stable: no freezer required, consistent daily gut input without disruption
  • Freeze-drying preserves raw flavor. Dogs that have refused cooked food consistently accept it
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Pre, Pro + Postbiotics. Built in, not sprinkled on top.
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A balanced gut reduces odor-causing bacteria. Bye-bye dog breath.
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Most owners see the coat change before anything else.
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Regulates inflammation, so they move like they used to.
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Leonard
★★★★★
"Face, eyes and paws cleared up in days."

My English Bulldog was experiencing allergic reactions to other food brands. After switching to Get Joy Freeze Dried Beef Meal, within a few days his face, eyes and paws completely cleared up.

Leonard — English Bulldog owner
Brianna
★★★★★
"She eats her bowl the second I set it down."

Maple has been a picky eater and would leave her meals out all day. I switched her to Get Joy and she immediately eats her bowl after I set it out! Her poops have become noticeably firmer and she has a lot more energy.

Brianna — Maple, picky eater
Peter A.
★★★★★
"The only food that doesn't bother his stomach."

I have a German Shepherd with a very sensitive stomach. This is the only food he will eat that doesn't bother his stomach. We haven't looked back.

Peter A. — German Shepherd owner
Ingrid S.
★★★★★
"Three picky seniors, loved it from day one."

I have three dogs, a 14 year old Shih Tzu, a 10 year old Havanese, and a 9 year old Portuguese Podengo. They are picky eaters and they have liked Get Joy from the very first day.

Ingrid S. — Shih Tzu, Havanese & Podengo owner
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© Get Joy 2026. All rights reserved. · getjoyfood.com
Individual results may vary. This content does not constitute veterinary advice.
Tom's account reflects his personal experience with Cooper. Get Joy's formulation is not a treatment for cancer or any medical condition.
These statements have not been evaluated by the FDA.

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