Fresh Meals

While most dogs adapt easily, any improvements in your dog’s diet can initially affect their digestive system. Temporary issues like runny stools or vomiting can happen right when you change, but are not cause for concern. Remember, transitioning can take 7-14 days. For more tips and information, check out our transition page, especially if you have a picky eater!

All the instructions for transitioning your pup to Get Joy meals can be found in the Welcome Kit included in your first box. To ensure a smooth transition, we recommend mixing Get Joy meals with your dog’s current food, gradually increasing the amount of Get Joy meals until your dog is eating 100% Get Joy. For the first few days, Get Joy should make up ¼ of each meal. If your dog experiences minor tummy troubles or is not adjusting, extend that transition stage for an extra day or two.

Even if you received Fresh Freeze Dried meals, we recommend following the same transition guidelines.

For additional support and helpful tips for a successful transition, feel free to email us at cares@getjoyfood.com, and one of our customer cares agent will be happy to assist you. You can also use our 24/7 Televet service anytime with questions or concerns!

Storage depends on the type of Get Joy food you’re serving.

Freeze-Dried Raw Food

Our freeze-dried raw recipes are shelf-stable. Store the bag in a cool, dry place away from heat and direct sunlight. After opening, reseal the bag tightly to maintain freshness and nutrient integrity. Refrigeration or freezing is not required.

Gently Cooked Fresh Meals

Our gently cooked meals should be kept refrigerated and used by the date listed on the package. If you’re not planning to serve them right away, they can also be stored in the freezer and thawed in the refrigerator before feeding.

No matter which option you choose, proper storage helps maintain the quality of the ingredients and ensures your dog receives the full nutritional benefits in every meal.

Just answer a few questions about your pup using our meal plan questionnaire to introduce us, and we'll create a fully customized meal plan for them. The whole questionnaire should only take about 2 minutes to finish.