Packaging and shipping
We ship our food in boxes, with frozen gel-packs in the box. This ensures freshness in your food, and also reduces our environmental footprint for refrigeration.
While we are growing everyday, currently we ship within a 2 day shipping zone from Connecticut. We’ll continue to grow at a rate that enables us to ensure the highest quality food production and customer service to every
customer. To see if we service your area, visit https://getjoyfood.com/pages/get-joy
and enter your zip code.
Be careful when unpacking your Joy Food box. Avoid using sharp tools so you don’t cut into the food packs or gel packs.
After you unpack the box, it can be recycled or re-used. You can also re-use the gel packs as long as they are not torn or leaking.
Storage and praparation
When you receive your delivery, place a few pouches for each dog in the refrigerator to defrost and the remaining pouches in the freezer. Frozen meals will stay tasty for up to four months. Once thawed, store in the
refrigerator and feed within 3-4 days. Remember, this is fresh food just like what you feed yourself, so store it the same way.
No. The food is prepared and ready to eat. To serve it, simply tear the package open and scoop or pour it into a clean dish.
Defrost pouches in the fridge overnight. Or you can also defrost a pouch faster by immersing it, unopened, in hot or boiling water for 5-10 minutes. Always check the contents to make sure the food isn't too hot before
serving. We DO NOT recommend using the microwave to thaw pouches.
We prepare your dog’s food every week and deliver it to your door just before you run out of stock. That way it is always the freshest, tastiest it can be.
All of our orders are cooked, packed, and frozen on the same day every week. Once all the orders are ready, we ship them up and send them out. So we cannot adjust what day of the week your order arrives.
If you need to change your address, update credit card information, pause deliver or cancel your subscription, or adjust the amount of food in your order, sign into your account at getjoyfood.com and adjust your subscription
Yes, you can adjust the sizes of your portions for any reason, even if you choose to supplement your current food with Joy. Please contact us directly at JoyCares@getjoyfood.com
so we can assist you with portion size
Some dogs are really picky. And while we have found that even the pickiest eaters love our recipes, we know that there might be some dogs that really don’t like one or the other. Our first suggestion is to try one of our
other recipes. Your dog doesn’t seem to want the beef recipe? Try the turkey! If your pooch decides that they don’t like either of the recipes, we’ll be happy to cancel your subscription and refund any unused portions (and
you can donate them to your local shelter).
About the food
While many dogs survive on mass-produced dry food, recent studies have shown a link between commercial food processes and pet allergies, diabetes, and even some cancers. But even more compelling, there is a mounting body of
studies that show overall health and wellness benefits of eating fresh food. We know this for ourselves, and it is also true for our four-legged family members.
Joy Food Company is based in Connecticut. All our meals are made according to USDA standards for cleanliness and safe processes. They are then flash frozen for shipping and storage. We never use preservatives or artificial
All Joy food is veterinarian approved, and AAFCO compliant.
We currently use the Chef’s Canine Complete Vitamin and Trace Mineral mixture from www.mypetgrocer.com
The ingredients are: Potassium Citrate, DiCalcium Phosphate, Calcium Carbonate, Garbanzo Beans, Choline Bitartrate, Taurine, Salt, Zinc Proteinate, Magnesium Oxide, Iron Proteinate, Vitamin E, Copper Proteinate, Manganese
Proteinate, Vitamin B-12, Selenium, Niacin, Riboflavin, Calcium Pantothenate, Thiamine, Vitamin A, Vitamin D, Calcium Iodate, Vitamin B6, Folic Acid.
You can. But if you are feeding your dog Joy, the nutrient blend is unnecessary.
You should only use Chef’s Canine Complete under veterinary supervision and direction (unless you’re getting it in Joy food).
It is normal for dogs’ weight to fluctuate a little bit when they change diet. But if your pooch gains significant weight, starts to lose weight or has difficulty adjusting to their new diet please let us know.
You can! Because our meals are made from the same fresh ingredients you eat yourself, it is safe for you to taste. But because we make it for dogs, you’ll find it doesn’t have any salt added. Salt and spices would hurt your
dog’s stomach, so we leave those out.
No, never. Joy is made from fresh, whole ingredients.
For now, we only offer the Turkey Recipe and the Beef Recipe. But we are constantly testing new recipes and working with our Vet Nutritionist to develop healthy recipes that will improve the wellness of dogs with allergies
and other conditions. Stay tuned for more options as we move forward.
While we always buy fresh ingredients, we have chosen to not limit ourselves to certified organic ingredients. This ensures a consistent supply to us, and helps keep the price of meals more reasonable for you.