How can I tell if my dog's Fresh Meals are safe to use when they arrive?

Packaging and Shipping

To ensure the safety and quality of your dog’s Fresh Meals upon delivery, check that at least one pack is still partially frozen and that all packs feel cold to the touch. This indicates that the meals have maintained a safe temperature during transit and are perfectly fine to serve or safely refreeze. For added assurance, we follow USDA guidelines on handling and refreezing, ensuring your pet receives the best nutritional care. To thaw, move packs from the freezer to your refrigerator for 24 hours. Once thawed, serve within 4 days. If you have any questions or concerns, please don't hesitate to reach out to us at 203.296.3132 or